Ice Castles

Policies and Procedures for Buying Tickets

Ticket Related Questions

When do tickets go on sale? When can I buy tickets?

When can I purchase tickets?

Do I have to buy tickets in advance? Can I buy tickets at Sculptured Sand?

Where can I purchase tickets?

What is the price of admission?

When should I arrive at Sculptured Sand? Is there a time limit? How long should we plan on being there? What if I am running late?

How does timed ticketing work?

Can I buy standby tickets? Are standby tickets available when you are sold out?

How do standby tickets work?

Is there an age limit to visit? Does my baby, infant or toddler need a ticket?

Does my child need a ticket?

Does an Aid, Assistant, or Helper for a Medical Condition need a ticket?

Does my respite aide/caregiver need a ticket?

What if I need an extra ticket? Can I join a waitlist or buy standby tickets for sold out time slots? Will more tickets become available?

What if one or all time slots are sold out?

How do I get a refund? Can I transfer my ticket to another person or season? Can I resell my tickets? Can I purchase second-hand tickets?

Are Sculptured Sand tickets refundable or transferable?

Purchasing Tickets

Can I switch my reservation to a different date or time? Is there a fee to exchange my tickets?

Can I change the date or time of my tickets?

Step-by-step instructions for changing your tickets to another date or time.

How do I process an exchange via MyTickets?

Exchanging Tickets

Can I book a group visit or field trip outside of operating hours? How many tickets can be purchased in an online order?

Do you have a group discount?

Do you offer discounts for active duty members or veterans?

Do you have a military discount?

How old do I need to be to receive the senior discount? Can I get the senior discount on site?

Do you have a senior discount?

Do residents of the community get a discount? When is the local’s night?

Do you have a discount for locals?

Available Discounts

Why didn’t I receive an email when it was time to buy tickets?

I signed up for the newsletter. Why wasn’t I notified when ticket sales began?

Do you offer email ticket delivery? Can I pick my tickets up at Sculptured Sand?

I do not have a cell phone number. How can I receive my tickets?

Why didn’t I receive an email confirming my ticket purchase?

I purchased tickets. Why didn’t I receive a confirmation email?

Ticketing Notifications

Purchase Tickets

Contact Us

Go to SculpturedSand.com

Find answers and get help from Intercom Support and Community Experts

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