Yes! Please note, all exchanges are subject to ticket availability and an exchange fee. Before attempting to process an exchange, please read the exchange terms & conditions below.
Ticket Transfer Terms & Conditions:
All Exchanges
As per our Terms of Service, all ticket sales are non-refundable, and your ticket is only good for the date/time indicated on your purchase.
Tickets are only valid for the person whose name is on the original ticket order. Tickets cannot be transferred to another person.
All exchange requests are not guaranteed, and are subject to ticket availability as well as a fee of $7 per order.
Self-Service Exchanges
Tickets purchased can be exchanged through the Self-Service Exchange by clicking the Exchange Tickets button at the bottom of your receipt OR by logging into your MyTickets account.
Some days and time slots sell quicker than others. If a time slot is sold out it will not appear as available on the events calendar when you are attempting Self-Service Exchange.
If you don't receive confirmation that your request was approved, please show up on the date and time as shown on your original ticket.
Tickets can be exchanged through the Self-Service Exchange up to 24 hours before your scheduled reservation for any reason.
Any exchange requests made within 24 hours of a reservation or after the reservation has passed cannot be processed via Self-Service Exchange.
For additional help, a step-by-step guide on how to process a Self-Service Exchange via MyTickets can be found here.
Customer Support Upgrades
If you would like to change a Child Admission ticket to a General Admission ticket, you will need to contact our support team here to complete an exchange.