1. Click “Exchange Tickets” at the bottom of your original order receipt.
If you don’t have your original order receipt, you can sign-in to your MyTickets account here.
Your username is the email address you entered when processing your order.
If you don’t remember your password or don’t recall setting one up, click “forgot your password” to reset it.
2. Once you’re logged into your account, select the tickets you would like to exchange, then click “Request Exchange” at the bottom.
You can select all tickets or individual tickets to exchange.
3. On the next screen, select one of the following options.
Exchange Date and/or Time: Select this option if you’re looking to change to another date/time of equal price.
All exchanges will be required to pay a $7 per order fee every time an exchange is processed.
Proceed to step 4 below for further instructions.
Exchange Ticket Type: Only select this option if you are looking to downgrade from a General Admission ticket to a Child Admission ticket.
While downgrades are allowed, partial refunds for the difference between an adult to a child will not be issued.
Proceed to step 5 below for further instructions.
4. On the events calendar, select a new date.
Then click the drop-down menu below the calendar to see what times are available and select a time, followed by "Continue" at the bottom.
The box at the top titled “selected tickets to exchange” is an indication of the tickets you’ve selected to exchange.
5. In the box titled “Select Ticket Type” click the drop-down menu of each ticket type to confirm if it is “Child Admission 4-11” or “General Admission 12+”.
Click “Continue” at the bottom to review your exchange details.
The top box is a reminder of the tickets you selected to exchange FROM
The second box is a confirmation of the new date/time you selected to exchange TO
6. Review the details of the request to ensure they are correct.
Select any of the "Edit" buttons on the right to make an adjustment if needed.
7. Scroll down and enter your credit card information to pay the $7 per order fee.
Then click "Submit Request" to finish your exchange.
You will only be charged the fee if your request is approved/processed.
There is a per order exchange fee each time you submit a request.
Our "Note" box (Optional) gives you the ability to provide a personalized note with your request.
You’ll receive an automatically generated email as a copy of your exchange request to the email address on file for your purchase.
If your request is approved, you will receive a follow-up email confirming the request was processed with your new date and time, followed by a new order receipt and/or mobile text of your ticket.
Please be sure to check your junk/spam folder in the event our emails are being filtered by your email provider.
If you need another copy of your new receipt, please contact us here with your Order Confirmation # included in your message.